Product Disclosure Statements
Use the helpful links below to our Product Disclosure Statements (PDS). For further information please call us on 1300 888 318.
Credit insurance
PDS for Vehicle Equity - Purchased from 5 October 2021PDS for Vehicle Equity - Purchased before 5 October 2021
PDS for Vehicle Equity - Purchased before 15 March 2021
PDS for Vehicle Equity - Purchased before 8 April 2019
PDS for Loan Protection - Purchased from 5 October 2021
PDS for Loan Protection - Purchased before 5 October 2021
PDS for Loan Protection - Purchased before 15 March 2021
PDS for Loan Protection
PDS for Mortgage Protection
Home insurance
PDS for Accidental DamagePDS for Listed Events
PDS for Fundamentals
PDS for Landlords Insurance
Car insurance
PDS for Car InsuranceFinancial Services Guide
To find out more about us and the financial services we provide, you can access our Financial Services Guide here.Service Commitment
LFI aims to deliver a great customer experience and is proud to support the General Insurance Code of Practice
The objectives of the Code are:
- To promote better, more informed relations between insurers and their customers;
- To improve consumer confidence in the insurance industry;
- To provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
- To commit insurers and the professionals they rely on to higher standards of customer service.
Our Service Commitment
LFI is committed to providing great service. If our service or products don’t meet your expectations, we want to know. It’s easy to lodge a complaint - just give us a call on 1300 888 318.
As part of our commitment to customer service, we provide an internal dispute resolution process to deal with any complaint you may have in the event that you are not satisfied with our products or services. Find out more about our Disputes Resolution process here.
